Sales Policy

Please review these policies carefully as they are the terms of sale that govern your purchases at the Brown Computer Store. They set out your rights and obligations with respect to your purchases, including important limitations and exclusions, such as those in manufacturer product warranties. Your placement of an order at the Brown Computer Store - in store or online, constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.

Although the customer is responsible for directly contacting the manufacturer for warranty service and support for all Non Dell, Lenovo or Apple computer systems or products, a knowledgeable computer store staff is always at hand, to assist with your questions or needs, and can even arrange conference calls with most manufacturers' tech support teams. In fact the Brown community of students, staff and faculty have come to view the Brown Computer Store as an excellent resource for their computing needs.

Returns and refunds

The Brown Computer Store wants you to be thrilled with your new purchase. However, given the various manufacturers’ policies imposed upon the Computer Store and in consideration of all our customers, the following are the return and refund terms and conditions for some of our products:

Eligible returns must be accompanied by an original receipt and must be within 10 calendar days of purchase date as specified on receipt. The refund method is processed the same way as the original payment method.

 Computers.  All computer purchases are covered by the manufacturer’s warranty. Your system may be returned for replacement within 10 calendar days of purchase date on receipt, if diagnosed as DOA (dead-on-arrival) by our service department.  DOA systems must be returned in original packaging and with all original contents, otherwise a 15% restocking fee will be charged; other than DOA your system will be repaired under the terms and conditions of the manufacturer's warranty if Dell,  Apple or Lenovo. Configure-to-order, personalized or other customized products cannot be returned under any circumstances unless such product is DOA.

 Software.  Unopened software may be returned within 10 calendar days of purchase date on receipt. Opened or installed software cannot be returned.

 Peripherals. Unopened peripherals may be returned within 10 calendar days of purchase date on receipt. Opened peripherals may be returned within 10 calendar days of purchase date on receipt and will be assessed a 15% restocking fee.

Hard drives, flash drives and all Apple peripherals, including iPods are not returnable unless tested defective within 10 calendar days of purchase date on receipt. If tested defective by our service center, the item will be exchanged for the same item or equivalent. If replacement item is not in stock, the item will be replaced within 5 to 7 business days.

Check transactions: Purchases made with checks for merchandise over $300.00 will require a 10 business day wait before product can be released. This is a bank wait time for a check to be cleared.  

 Sales Tax

In addition to the price of your purchases, the Brown Computer Store/Bookstore is required to charge you 7% RI sales tax, unless it is being shipped to another state, in which case shipping fees will apply.

Tax-Exempt Orders

If you place your order on behalf of a tax-exempt organization or individual, please be prepared to provide proof of state tax-exempt status. The organization or individual name on the order must exactly match the state tax-exempt certificate.